Refund policy

We hand-make small-batch dog treats in our Melbourne kitchen, and we want every order to arrive exactly as it should.

Change of mind

Because our products are food, we can't accept change-of-mind returns once an order has shipped. If you're unsure which treats will suit your dog, our Pantry Sample Bag is the easy way to try every recipe first.

Damaged, faulty or incorrect orders

If your order arrives damaged, something is missing, or a product isn't right, contact us within 7 days of delivery via our contact page with your order number and a photo of the issue. We'll make it right with a replacement or a full refund of the affected items — whichever you prefer.

Bone broth (local delivery)

Our fresh bone broth is made to order and delivered locally. Because it's perishable, please check it on delivery day and let us know the same day if anything isn't right.

Gift cards

Gift card purchases are non-refundable and non-exchangeable, except where required by law.

Refund processing

Approved refunds are returned to your original payment method. Allow 5–10 business days for the funds to appear, depending on your bank.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. If a product is faulty, unsafe or not as described, you're entitled to a remedy — contact us and we'll sort it out promptly.