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Everything you need to know about how we ship, what we charge, and how we handle the rare time something isn't right.
Our dehydrated treats are shipped Australia-wide via Australia Post.
Orders are packed within 1-2 business days of dehydration. Small batch by design - so occasionally we'll be sold out for a day or two while a fresh batch is drying.
Our small-batch fresh bone broth is local delivery only to postcode 3181, delivered Saturday mornings (10am-12pm). Order by Friday and we'll confirm your Saturday drop-off.
We don't ship broth - it's made-to-order and refrigerator-fresh, so it goes straight from our kitchen to your door.
Because our products are food, we don't accept change-of-mind returns once an order has shipped.
If you find a defect or quality issue when opening your order, please contact us within 7 days of receiving with a photo and your order number. We'll make it right.
Treats keep 4 weeks in the fridge or 2 weeks in the pantry, sealed in a cool dry place.
Bone broth keeps 5 days refrigerated after opening, or freeze in ice blocks and use as needed.
Questions, feedback or just want to say hi? Drop us a line via our contact form — we'll get back to you.
Got a question we haven't answered? Send us a note — we'll get back to you.
